Shipping and Returns

 

UNITED KINGDOM (UK) DELIVERY - £2 (2-5 WORKING DAYS) (subject to stock availability)

PLEASE NOTE - ALL UK ORDERS over £30.00 will be offered FREE shipping regardless of weight. A signature may be required for orders over £50 to confirm receipt of delivery. We aim to deliver your order, to the delivery address requested within the time period set out above, however, we cannot give exact delivery dates and times. We will only charge you postage once per order, even if we send more than one parcel. However, if there are more than 10 same items in any one order, we would regard this as a wholesale order. The Shipping details follow the agreement accordingly.

If we have not delivered your order within 30 days of submitting your order or any other date that we have agreed with you then you may cancel your order and we will refund any money paid by you.

 

Express delivery £6 (for any number of items) - Monday to Friday delivery only

Please place your order before 12pm for next day delivery (excluding weekends). This is subject to stock availability.

We can also offer an Express Delivery Service to Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly or the Scottish Highlands & Islands. Please allow 48 hours for delivery.

 

INTERNATIONAL DELIVERY

If you live outside the UK please contact us via libaird@crosswoodstore.com before you place your order so we can calculate the exact delivery cost to your country. Delivery costs are dependant on type of item and quantity purchased. We will try to reply to all enquiries within 24 hours.

 

EUROPEAN DELIVERY - APPROX. £7.00 (5-7 WORKING DAYS) (subject to stock availability)

We aim to deliver your order, to the delivery address requested within the time period set out above, however, we cannot give exact delivery dates and times. We will only charge you postage once per order, even if we send more than one parcel.

If we have not delivered your order within 30 days of submitting your order or any other date that we have agreed with you then you may cancel your order and we will refund any money paid by you. 

 

REST OF THE WORLD DELIVERY - APPROX. £8.50 (5-7 WORKING DAYS) (subject to stock availability)

PLEASE NOTE - USA delivery is to mainland USA only.

We aim to deliver your order, to the delivery address requested within the time period set out above, however, we cannot give exact delivery dates and times. We will only charge you postage once per order, even if we send more than one parcel.

If we have not delivered your order within 30 days of submitting your order or any other date that we have agreed with you then you may cancel your order and we will refund any money paid by you.    

 

GENERAL INFORMATION FOR ALL DELIVERIES OUTSIDE OF THE UNITED KINGDOM

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for International delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define which products may be delivered to your country. Please note that many countries have specific import restrictions on certain products of materials, it is the responsibility of customers to check local customs regulations before placing an order for International delivery. CrossWood Store does not offer any assistance in this process. All purchases will be made in pounds Sterling (£). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee. All Products are sold on Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international delivery.

 

RETURNS & EXCHANGES

Please note that all sales of Sale items (those displayed a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the conditions set out below will not apply.

If you are unhappy with our products in any way, they can be returned or exchanged provided that they are in an unused condition and have all tags in place. YOU MUST CONTACT US FOR AUTHORISATION BEFORE RETURNING ANY ITEMS.

Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that return postage costs incurred in an exchange are payable by you. Once this is received the new item will be posted immediately.

If you wish to return your item and receive a full refund items need to be returned and reach us within 7 days of being received by you. If you return the product any later than the 7 day time slot, you will have up to 14 days (an extra 7 days) from the date of you receiving the goods in which to be issued with a CrossWood Credit Note to the value of the item at the time of purchase. CrossWood credit notes are valid for 6 months from the date of issue and can be redeemed on the CrossWood web store. If you want to purchase from the site with your Credit Note please contact us before making your purchase at CrossWoodstore.com.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at CrossWood Store take every effort to check your purchases thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting CrossWoodstore.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your PayPal account to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds through PayPal can take up to 30 days and are subject to PayPal refund regulations.

Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited. We will not accept returns for any non-faulty items that have been worn and/or have tags removed.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

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